Returns Policy

If incorrect merchandise has been shipped, the Midland RockHounds will ship out the correct merchandise. To help us rapidly process your request, please return a copy of this receipt with the merchandise. We recommend that you return items via an insured mail service for your protection. Please note that the Midland RockHounds Official Store will only refund shipping if your return was a result of our error.

Send returns to:
Midland RockHounds Official Store
5514 Champions Drive
Midland, TX 79706

Damaged or Defective Items

If you received a damaged or defective item, please send us an email with the details of your damaged or defective order inquiry by using the contact us form. This will help us better track your email inquiry and ensure you will get a quicker response to your order change request.

We will follow up and send you a call tag to pay for the return shipping costs or authorize you to ship and refund your cost to your credit card. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us. 

Partial Orders

If you received a partial order, please send us an email with the details of your partial order inquiry by using the contact us form. Please ensure to include the full details of what item(s) you are missing from your order, as well as the item(s) you did receive.

If you received an email stating one of your items is currently backordered or may experience a delay, please review that email to inform you of when your item will be shipped out. 

Wrong item received

If you received a incorrect order, please send us an email with the details of your incorrect order inquiry by using the contact us form.

We will follow up and send you a call tag to pay for the return shipping costs. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us.

Exchange Request

To be eligible for an exchange, the item(s) must be returned in the same condition as when it was sent to you (new, unused, and in original packaging). This policy also applies to in-store purchases.

Exchanges are available for the same item in a different size, if the size is in stock. You have 15 days from receiving the item to request an exchange. Please note that we will not process an exchange or send a new size until the original item is returned to our store.

To return your item, please send it to:
RockHounds Souvenir Store
5514 Champions Dr,
Midland, TX 79706

When can I expect my credit to be completed?

Due to the high volume of credit requests we receive, please allow up to 14 business days to fully process any credit requests.